Free cancellation, with full refund, is permitted up to 24 hours before game (except in exceptional circumstances). Within 24 hours, cancellation is no longer permitted.
Exceptional circumstances refer to situations in which your cancellation will cause the number of players in a confirmed game to drop below a minimum viable level to run the game.
If your plans change within 24 hours of the game and you can't make it, please inform Customer Service (+65 9726 9110) so they can take note. "No shows" can affect the game experience and are frowned upon.